Legal

Purchase Policy

Last updated: 28 May 2026

This policy governs all purchases made on Waggrr, including Paw+ subscriptions and marketplace transactions, operated by Kiara Caresworth Private Limited.

1. Paw+ Subscription

Detail	Information
Plan Name	Paw+
Price	₹1,000 per year (inclusive of all taxes)
Billing Cycle	Annual
Included	300 AI Vet questions/year, PDF health reports, priority support, early feature access
Activation	Immediate upon successful payment
Renewal	Manual — we will notify you 7 days before expiry

2. Payment Processing

All payments are processed securely by Razorpay. We accept UPI, credit/debit cards, net banking, and wallets. Kiara Caresworth Private Limited does not store your payment details. Your transaction is protected by Razorpay's PCI-DSS compliant infrastructure.

3. Refund Policy

As Waggrr provides digital services that are immediately accessible upon purchase, the following refund policy applies:

Within 7 days of purchase: Full refund available if you have used fewer than 10 AI Vet questions.
After 7 days or after 10+ questions used: No refund will be issued.
Technical failures: If a payment is charged but the subscription is not activated due to a technical error, we will resolve it within 24 hours or provide a full refund.
Duplicate payments: Duplicate charges will be refunded within 5-7 business days.

Refunds are not available for unused AI Vet questions at the end of a subscription period. Questions do not carry over to the next year.

4. How to Request a Refund

To request a refund, email hello@waggrr.com with:

Your registered email address
Payment transaction ID (from Razorpay)
Reason for refund request

We will respond within 2 business days. Approved refunds will be credited to the original payment method within 5-7 business days.

5. Marketplace Purchases

Waggrr's marketplace connects buyers and sellers of pet products. Kiara Caresworth Private Limited is not a party to marketplace transactions. Disputes between buyers and sellers must be resolved directly between the parties. We do not process payments for marketplace transactions at this time — all marketplace deals are arranged directly between users.

6. Pricing Changes

We reserve the right to change subscription pricing. Existing subscribers will be notified at least 30 days in advance of any price change and will not be charged the new price until their next renewal.

7. Contact

For purchase-related queries, contact us at hello@waggrr.com.